Política de reembolso
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, and we are at fault we will send you a prepaid return shipping label, as well as instructions on how and where to send your package. If the issue is no fault of our own you are responsible for return shipping cost and a store credit will be issued upon approval. Any Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special custom orders or personalized items), and personal care goods (such as beauty products, lingerie, under garments). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we DO NOT accept returns on sale or discounted items or gift card purchases.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds are only permitted if your order has not been shipped or if your package has not been received. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund
Do you offer Prepaid Return Labels?
With limited exceptions, we do not provide prepaid return labels; you are responsible for covering shipping costs to return.
What other details do I need to know about the Return Policy?
- Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
- Items must be free of stains, makeup, deodorant, or wear.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Returns are processed within 5-7 business days after your item(s) are delivered to us.
- Damaged, defective, or incorrect items must be reported within 7 days of delivery.
Local Scenes is not responsible for returns until they reach our Distribution Center in Lanham, MD. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, you will not receive store credit or refund for your returns.